Terms & Conditions
Arden Studio Business Solutions Ltd
Last updated: June 2026
1. Definitions
“Arden Studio”, “AS”, “we”, “us”, “our” refers to Arden Studio Business Solutions Ltd, registered in England (Company No. 14032919), 1 Banham House, 138 Hanbury Road, Bromsgrove, B60 4JZ.
“Client”, “you”, “your” refers to the company or individual purchasing services from Arden Studio.
“Project” refers to any agreed scope of work including but not limited to web design, development, SEO, paid search, branding, and related digital services.
2. Acceptance
By instructing Arden Studio to proceed with work — whether by signing a proposal, making a payment, or confirming in writing (including email) — you agree to these terms and conditions.
3. Quotations & Pricing
All quotations are valid for 30 days from the date of issue. Arden Studio reserves the right to amend or withdraw a quotation after this period. Prices are exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate where applicable.
4. Payment Terms
Project work: A 50% deposit is required before work commences unless otherwise agreed. The remaining balance is due upon project completion.
Monthly retainers (SEO, Paid Search, Hosting & Maintenance): Invoiced monthly, payable by direct debit for the coming month.
Partnership Packages: Monthly payments are due on the same date each month as agreed in the service agreement, payable by direct debit. The first payment is due before work commences.
Split Payments: Where the cost of a website build is spread over 12 monthly payments, the first payment is due before development commences. After the 12-month period, the monthly fee reduces to the agreed hosting and maintenance rate.
5. Partnership Packages & Split Payments
5.1 Overview
Partnership Packages allow clients to bundle services including web design, SEO, paid search, branding, hosting, and maintenance into a single monthly plan. Split payment arrangements allow the cost of a website build to be spread over 12 equal monthly payments.
5.2 Ownership
During the 12-month split payment period, Arden Studio retains ownership of the website. Full ownership transfers to the client upon completion of all payments. The client receives full use and access to the website throughout the payment period.
5.3 Default & Non-Payment
Payments are considered overdue if not received within 7 days of the due date. If payment is more than 14 days overdue, Arden Studio reserves the right to suspend website access. If payment remains outstanding for 30 days or more, the website may be permanently removed from hosting. In the event of default or early termination, the client remains liable for the full outstanding balance.
5.4 Early Termination
Clients may terminate early by paying the full outstanding balance of the split payment term. Arden Studio may terminate immediately in cases of material breach. Upon termination, the client is liable for all outstanding payments for the remainder of the agreed term.
5.5 Data & Content
Upon suspension or termination for non-payment, clients have 30 days to request a backup of website data and content. After 30 days, Arden Studio is not obligated to retain or provide access to website data. Any data recovery after this period may incur additional charges.
5.6 Refunds
All payments made under Partnership Packages and split payment arrangements are non-refundable, including cases where the service is terminated early due to client default.
6. Termination and Off-boarding
6.1 Termination
Either party may terminate an ongoing service agreement by giving 30 days written notice. If a project is cancelled by the client, Arden Studio will charge for all work completed to date on a pro-rata basis.
6.1 Website Off-boarding
If a client wishes to move a completed, paid-for website to another hosting provider, Arden Studio will provide a full website export via All-in-One WP Migration as standard. Arden Studio will not provide direct access to servers, hosting dashboards, or WordPress admin panels to third parties. Any premium plugin licences and integrations belonging to Arden Studio will be removed prior to export and the client will be responsible for obtaining their own licences. No ongoing support or maintenance will be provided once a website has been migrated away from Arden Studio hosting, unless otherwise agreed in writing.
7. Client Responsibilities
The client is responsible for providing all requested content, information, and materials in a timely manner and in the format specified. Arden Studio will not be held responsible for delays or incomplete work caused by late or missing client information.
8. Copyright & Intellectual Property
The client retains copyright of all content, data, and materials provided by the client. Arden Studio retains copyright and intellectual property rights in all design work, code, and documentation created during the project until full payment is received, at which point ownership transfers to the client.
Arden Studio reserves the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing.
9. Third-Party Software & Licences
Unless specifically stated in a quotation, Arden Studio does not provide third-party software licences (including but not limited to WordPress plugins, themes, or platform subscriptions). The client is responsible for maintaining any required licences as recommended.
10. Hosting Services
10.1 Service Levels
Arden Studio will use reasonable endeavours to maintain server availability. Due to the nature of web hosting and reliance on third-party infrastructure, we cannot guarantee uninterrupted service and shall not be liable for downtime.
10.2 Backups
While we perform regular backups as part of our managed hosting service, Arden Studio accepts no responsibility for data loss. Clients are advised to maintain their own backups where possible.
10.3 Acceptable Use
Hosted websites may be used for lawful purposes only. Arden Studio reserves the right to suspend or terminate hosting for any client found to be using our services for unlawful activity, spam, or any activity that could compromise server performance or security.
10.4 Renewal
Hosting is invoiced monthly or annually as agreed. If payment is not received by the renewal date, Arden Studio reserves the right to suspend hosting services.
11. SEO & Paid Search Services
Arden Studio cannot guarantee specific search engine rankings, traffic levels, or business outcomes from SEO or paid search campaigns. Search engine algorithms are controlled by third parties and are subject to change. We will use our professional expertise to achieve the best possible results, but all campaigns carry an inherent degree of unpredictability.
For paid search campaigns, the client’s advertising spend is paid directly to the advertising platform (e.g. Google). Arden Studio’s management fee is separate from ad spend.
12. Limited Liability
Arden Studio shall not be liable for any indirect, incidental, or consequential damages including loss of profits, business interruption, or loss of data arising from the use or inability to use our services. Our total liability shall not exceed the total fees paid by the client for the specific service in question.
13. Deadlines
While we will endeavour to meet all agreed deadlines, estimated completion dates are not guaranteed. Arden Studio is not liable for losses resulting from a project being completed after an estimated date.
14. Late Payment
Arden Studio reserves the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Arden Studio also reserves the right to withhold work, source code, or hosting access until outstanding invoices are paid in full.
15. Force Majeure
Neither party shall be liable for delays or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to acts of God, strikes, war, fire, government action, third-party service failures, or internet service disruptions.
16. Governing Law
These terms and conditions shall be governed by and construed in accordance with English law. Any disputes shall be subject to the exclusive jurisdiction of the English courts.