Privacy & Cookie Policy

Privacy & Cookie Policy

Arden Studio Business Solutions Ltd

Last updated: June 2026

1. Who We Are

Arden Studio Business Solutions Ltd (“Arden Studio”, “we”, “us”) is a web design and digital marketing agency based in Bromsgrove, Worcestershire. Company No. 14032919. Registered address: 1 Banham House, 138 Hanbury Road, Bromsgrove, B60 4JZ.

If you have any questions about this policy, contact us at hello@ardenstudio.co.uk or 01527 304 044.

2. What Data We Collect

We may collect and process the following personal data:

• Contact information: Name, email address, phone number, and business name — provided when you contact us via our website, email, or phone.
• Enquiry details: Information you include in contact form submissions, including your message and the service you are interested in.
• Technical data: IP address, browser type, operating system, and browsing behaviour on our website — collected automatically via cookies and analytics tools.
• Transaction data: Payment and invoicing information related to services we provide.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide the services you have requested.
• To manage our client relationships, including invoicing and account management.
• To send you information about our services where you have given consent or where we have a legitimate interest in doing so.
• To improve our website and understand how visitors use it.
• To comply with our legal obligations.

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent: Where you have given clear consent for us to contact you or process your data for a specific purpose.
• Contractual necessity: Where processing is necessary to fulfil a contract with you or to take pre-contractual steps at your request.
• Legitimate interest: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
• Legal obligation: Where processing is necessary to comply with a legal requirement.

5. How We Store Your Data

Your personal data is stored securely and is only accessible to authorised personnel. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Enquiry data: Retained for up to 2 years from your last contact with us, unless you become a client.
• Client data: Retained for up to 6 years after the end of our business relationship, in line with HMRC requirements.
• Analytics data: Retained in accordance with the data retention settings of the analytics tools used (see Cookies section below).

6. Sharing Your Data

We do not sell your personal data to third parties. We may share your data with:

• Service providers: Including our hosting provider, email service provider (Brevo), and analytics tools (Google Analytics), who process data on our behalf.
• Payment processors: For invoicing and payment processing.
• Legal or regulatory authorities: Where required to comply with a legal obligation.

All third-party service providers are required to process your data securely and in accordance with applicable data protection laws.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your personal data (the “right to be forgotten”), subject to legal obligations.
• Restrict processing of your data in certain circumstances.
• Object to processing based on legitimate interest.
• Data portability — request your data in a machine-readable format.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at hello@ardenstudio.co.uk. We will respond within 30 days.

8. Cookies

Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors use our website. Data is anonymised and used to improve our content and user experience.

Third-Party Cookies

Our website may include embedded content or widgets (such as Google Reviews) that set their own cookies. We do not control these cookies. Please refer to the respective third-party privacy policies for more information.

9. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and Website Data
• Edge: Settings → Cookies and Site Permissions

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any website you visit.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113

13. Contact Us

Arden Studio Business Solutions Ltd 1 Banham House, 138 Hanbury Road, Bromsgrove, B60 4JZ Email: hello@ardenstudio.co.uk Phone: 01527 304 044